Warranty Coverage

This warranty applies only to RINZELL products purchased through:

• Official RINZELL sales channels (Website, Whatsapp, Shopee and TikTok Shop)
• Products purchased from unauthorized sellers are not covered.

Warranty Period

All RINZELL electric portable bidets come with a 1-year manufacturer warranty, starting from the date of delivery (based on courier tracking or receipt).

What is Covered

This warranty covers manufacturing defects and functional issues, including:

• Motor malfunction (device not operating properly)
  
• Battery issues (unable to charge or hold charge)
  
• Internal component failure affecting normal use

What is NOT Covered

This warranty does not cover:

• Normal wear and tear
  
• Cosmetic damage (scratches, stains, dents from usage)
  
• Damage caused by improper use, misuse, or negligence
  
• Damage from dropping, impact, or water misuse
  
• Exposure to chemicals or corrosive substances
  
• Unauthorized modifications or repairs
  
• Failure to follow usage or care instructions

Warranty Claims

To submit a warranty claim, please contact us at:
rinzellsolutions@gmail.com

Please include:

• Order number
  
• Description of the issue
  
• Clear photo/video evidence
  

We aim to respond within 24 hours.

Approved claims may be eligible for:

• Replacement of defective parts, or
  
• Product replacement (subject to evaluation)