Please contact us at support@rinzell.com and our team will assist you as soon as possible. If your item is defective or not functioning properly, we will help arrange a replacement or solution based on your case.

Yes. RINZELL is allowed in both carry-on and checked baggage. We recommend emptying any remaining water before flying and carrying it dry.

RINZELL is Type-C rechargeable. Simply use the included USB-C cable to charge it via a laptop, power bank, or wall adapter.

On a full charge, RINZELL typically lasts around 2 weeks to 1 month, depending on usage frequency and spray mode. For most travellers and daily users, a single charge is enough for multiple trips before needing to recharge.

RINZELL holds up to 265ml of water — designed to be compact while providing enough for a complete clean.

Shipping times vary depending on your location. Please enter your delivery address at checkout to view the estimated shipping time and available delivery options.

If your unit is defective, damaged upon arrival, or not functioning as intended, please contact us within 15 days of delivery to request a return, replacement, or refund, subject to verification. All units also come with a 1-year warranty. For full details, please refer to our Return & Refund Policy.

Yes — you will receive a tracking number via email or WhatsApp once your order ships.