15-Day Return Window

We accept returns within 15 days from the date of delivery if the product is:

• Defective
  
• Damaged upon arrival
  
• Not functioning as intended

Eligibility for Returns

For hygiene reasons, returns are limited to unused items or defects.
To qualify for a return or refund:

• The product must be unused and in original condition
  
• All original packaging, accessories, and contents must be included
  
• Proof of purchase is required

Packaging Condition Disclaimer

Minor damage to external packaging (such as dents, creases, or surface marks) caused during shipping does not qualify for a return or refund, as long as the product itself is in proper working condition.

Returns will only be accepted if:

• The product itself is defective or damaged, or
• The issue affects the functionality or usability of the product.

Returns Will Not Be Accepted If

• The product shows signs of use or tampering
  
• The product or packaging is significantly damaged due to customer handling
  
• Any accessories or components are missing
  

Refunds

• Refunds are only applicable for approved returns within the 15-day window
  
• Once the returned item is received and inspected, we will notify you of the status
• Approved refunds will be processed to your original payment method

Exchanges

We only replace items if they are:

• Defective, or
• Damaged upon arrival
  

How to request a return

To initiate a return, please contact us at:
rinzellsolutions@gmail.com

Please include:

• Order number
  
• Description of the issue
  
• Photo/video evidence

We aim to respond within 24 hours.