15-Day Return Window

We accept returns within 15 days from the date of delivery if the product is:

• Defective
  
• Damaged upon arrival
  
• Not functioning as intended

Eligibility for Returns

Due to the personal hygiene nature of our products, we do not accept returns or refunds for change of mind, incorrect purchases, or items that are no longer wanted, even if the product remains unopened.

Products may only be returned if they are verified to be defective, damaged upon arrival, or not functioning as intended.

To qualify for a return or refund:

• The product must be unused and in original condition
  
• All original packaging, accessories, and contents must be included
  
• Proof of purchase is required

Packaging Condition Disclaimer

Minor damage to external packaging (such as dents, creases, or surface marks) caused during shipping does not qualify for a return or refund, as long as the product itself is in proper working condition.

Returns will only be accepted if:

• The product itself is defective or damaged, or
• The issue affects the functionality or usability of the product.

Returns Will Not Be Accepted If

• The product shows signs of use or tampering
  
• The product or packaging is significantly damaged due to customer handling
  
• Any accessories or components are missing
  

Refunds

• Refunds are only applicable for approved returns within the 15-day window
  
• Once the returned item is received and inspected, we will notify you of the status
• Approved refunds will be processed to your original payment method

Exchanges

We only replace items if they are:

• Defective, or
• Damaged upon arrival
  

How to request a return

To initiate a return, please contact us at:
support@rinzell.com

Please include:

• Order number
  
• Description of the issue
  
• Photo/video evidence

We aim to respond within 24 hours.