Please contact us at rinzellsolutions@gmail.com and our team will assist you as soon as possible. If your item is defective or not functioning properly, we will help arrange a replacement or solution based on your case.

Yes. RINZELL is allowed in both carry-on and checked baggage. We recommend emptying any remaining water before flying and carrying it dry.

RINZELL is Type-C rechargeable. Simply use the included USB-C cable to charge it via a laptop, power bank, or wall adapter.

On a full charge, RINZELL typically lasts around 2 weeks to 1 month, depending on usage frequency and spray mode. For most travellers and daily users, a single charge is enough for multiple trips before needing to recharge.

RINZELL holds up to 265ml of water — designed to be compact while providing enough for a complete clean.

West Malaysia: 1–2 business days. East Malaysia: 2–3 business days. Free shipping within West Malaysia.

15-day guarantee — if your unit is defective, we will refund you in full. All units come with a 1-year warranty. For details, check on our return and refund policy.

Yes — you will receive a tracking number via email or WhatsApp once your order ships.